Douglas McPherson

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Books by Douglas McPherson

Client Experience

How to Optimize Client Service and Deliver Value

By Yolanda Cartusciello, David H Freeman, Kim Carr, Douglas McPherson and Helen Hamilton-Shaw

We all know that law is a people business. Clients buy from lawyers whom they like, respect, and trust, and they judge those lawyers and their firms on the quality of service that the firm provides, the results achieved, and whether they receive value for money. This applies to corporate, institu...

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