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Kim Carr
Books by Kim Carr
Client Experience
How to Optimize Client Service and Deliver Value
We all know that law is a people business. Clients buy from lawyers whom they like, respect, and trust, and they judge those lawyers and their firms on the quality of service that the firm provides, the results achieved, and whether they receive value for money. This applies to corporate, institu...
Innovations in Client Experience
By Ken Grady, Helen Hamilton-Shaw, Julian Summerhayes, Yolanda Cartusciello, Kim Carr, Nathaniel Slavin, Sally Dyson, Edwin Bodensiek, Ryan Burruss, Stephen Poor and Judith McKay
Edited by Alex Davies