James L. Heskett

About The Author

James L. Heskett teaches at the Harvard Business School and is the coauthor of Service Breakthroughs.

Author Alerts

Get updates about James L. Heskett and recommended reads from Simon & Schuster.
Plus, get a FREE ebook when you sign up!

By clicking 'Sign me up', I consent to Simon & Schuster sending me email offers and updates, including offers for a free eBook. I understand I can unsubscribe at any time. Any offer for an eBook may be subject to exclusions, terms, conditions, and registration with our fulfillment partners. We collect and use your information in accordance with our Privacy Policy. Free ebook offer available to NEW CA subscribers only. Offer redeemable at Simon & Schuster's ebook fulfillment partner. Must redeem within 90 days. See the full terms and conditions.

Books by James L. Heskett

The Value Profit Chain

Treat Employees Like Customers and Customers Like Employees

By James L. Heskett, W. Earl Sasser Jr. and Leonard A. Schlesinger

James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable ju...

Learn More

LIST PRICE $29.99

PRICE MAY VARY BY RETAILER