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Jim Asplund
Books by Jim Asplund
Human Sigma
Managing the Employee-Customer Encounter
By John H. Fleming and Jim Asplund
Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the emplo...
