Thomas B. Kelly

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Books by Thomas B. Kelly

Best Practices

Building Your Business with Customer-Focused Solutions

By Arthur Andersen, Robert Heibeler, Thomas B. Kelly and Charles Ketteman

What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business? Thanks to over six years of ongoing research and an inves...

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